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ERIC Number: ED324931
Record Type: RIE
Publication Date: 1989
Pages: 23
Abstractor: N/A
Reference Count: N/A
Recognizing and Resolving ESL Problems in a Corporate Setting.
Mettler, Sally
A New York-based corporation found that communication difficulties between native and non-native English speakers were limiting company efficiency and were obstructing the professional progress of nonnative speakers who were otherwise competent employees. Phonology, especially intonation patterns made continuous discourse hard to grasp, while some employees had problems with simple word functions, such as articles and prepositions, that resulted in utterances lacking requisite precision. In order to address these problems the company organized an in-house program, consisting of eight weekly 3-hour sessions, aimed at improving the non-native English speakers' communication skills and educating them about English phonetics. Each session focused on specific phonological elements, such as diagnostics, stress and unstress, proper use of consonants, and stigmatized forms in oral and written English. After completion of the program, participants indicated that they had benefited significantly from the sessions and had developed a clearer understanding of English as a system of sounds and word order, and had an increased awareness of the contrasts between the way they used English and the expectations of native speakers. (JL)
Publication Type: Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Note: In: Proceedings of the Annual Eastern Michigan University Conference on Languages and Communications for World Business and the Professions (8th, Ann Arbor, MI, March 30-April 1, 1989).