ERIC Number: ED322591
Record Type: RIE
Publication Date: 1987-Oct
Managing Conflict with Effective Communication Skills.
Clough, Dick B.
Conflict is a basic social process; there is no conceivable way of removing all conflict from an organization. Interpersonal conflict, often created by interdependency of people and tasks within an organization, lowers staff morale and employee productivity and drives people away. Difficult employees who foster conflicts fall into five distinct categories: attention seekers, control players, concealers, innovative malcontents, and revengers. It would seem that in any type of employee conflict, the administrator has a major decision to make in terms of ignoring the conflict or in intervening in it. While it is not an easy decision to make, the ability to decide properly is an important skill for a personnel administrator. In managing conflict, a key element is feedback, which can be used as an effective communication tool. Employee feedback allows the individual responsible for conflict management to have a certain degree of awareness of potential conflict sources within an organization; this is the first meaningful step toward both prevention and effective management of the conflict. In conclusion, conflict management--above all else--requires accomplished communication skills. Continued work on interpersonal communication skills will provide rich rewards for those responsible for personnel administration. (KM)
Publication Type: Opinion Papers; Guides - Non-Classroom; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the American Association of School Personnel Administrators (49th, San Diego, CA, October 1987).