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ERIC Number: ED321613
Record Type: RIE
Publication Date: 1990-Jun
Pages: 91
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Housekeeping ESL. Workplace Literacy Curriculum for Hotels.
Van Duzer, Carol; And Others
This curriculum for hotel employees is based on the analyses of worksite tasks and interactions. Hotel housekeepers were observed on the job, supervisors were consulted, and existing resources were reviewed to determine the language and basic skills needed to effectively and efficiently perform job duties. Twelve curriculum units were developed, each based on a job task (competency) integral to carrying out the duties of the position. Each competency is then analyzed for language, knowledge, and other basic skills needed to perform a job task successfully. Each unit addresses three language proficiency levels, with vocabulary, basic skills, and culture points pertaining to all levels. This guide includes an introduction to curriculum organization and definitions, notes on use for lesson planning and evaluation, a form for assessing job task needs (coordinated with curriculum units), lesson plan form, progress report form, guide to resources cited, and curricular units. Unit topics include the following: personal identification, reading work schedules, maintaining positive guest relations, providing supplies on request, learning if and when to service a room, following job instructions or describing a job, reporting progress and performance evaluation, reporting lateness or absence, giving directions to places within the hotel and vicinity, reporting and preventing accidents and emergencies, reporting problems or repairs needed, and reading paychecks. (MSE) (Adjunct ERIC Clearinghouse on Literacy Education)
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners
Language: English
Sponsor: Department of Education, Washington, DC.
Authoring Institution: Arlington County Public Schools, VA.