ERIC Number: ED321373
Record Type: RIE
Publication Date: 1990-Mar
The Role of the Principal as a Manager of Conflict Resolution.
Kirkwood, Antoinette A.
An overview of conflict management as it relates to the role of the principal is presented. The traditional approach to conflict, which minimizes conflict and emphasizes social control, is contrasted with the perspective that views conflict as inevitable, functional, and manageable. Intrapersonal and interpersonal conflicts, functions of conflict, methods of conflict resolution, and the role of the administrator are discussed. Guidelines for dealing with conflict situations involving students, teachers, parents, and community are offered. A conclusion is that successful conflict resolution requires interpersonal communication skills, awareness of environmental factors, and recognition of conflict as an inherent, functional element of the educational system. (10 references) (LMI)
Descriptors: Administrator Effectiveness, Administrator Role, Conflict, Conflict Resolution, Decision Making, Elementary Secondary Education, Intergroup Relations, Interpersonal Communication, Leadership, Parent Grievances, Parent School Relationship, Personality Problems, Principals, Problem Solving, Public Relations, School Community Relationship, School Supervision, Social Control, Student School Relationship, Teacher Administrator Relationship, Unions
Publication Type: Guides - Non-Classroom; Information Analyses
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: N/A