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ERIC Number: ED319412
Record Type: Non-Journal
Publication Date: 1988
Pages: 14
Abstractor: N/A
Reference Count: N/A
On the Nature and Function of Explanation in Intelligent Information Retrieval.
Belkin, N. J.
This paper discusses the complexity of explanation activity in human-human goal-directed dialogue and suggests that this complexity ought to be taken into account in the design of explanation in human-computer interaction. A general model of clarity in human-computer systems is proposed, incorporating explanation as one component. On the basis of this model, a model of human-intermediary interaction in the document retrieval situation which emphasizes cooperative model-building for the purpose of developing an appropriate search formulation, and the results of empirical observation of human user/human intermediary interaction in information systems, a model is proposed for explanation by the computer intermediary in information retrieval. (22 references) (Author/GL)
Publication Type: Information Analyses; Opinion Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A