ERIC Number: ED318508
Record Type: RIE
Publication Date: 1987
Quality First in Education... Why Not? Using Quality and Productivity Methods To Improve Schools.
Spanbauer, Stanley J.; Hillman, Jo Ann
A description is provided of the implementation at Fox Valley Technical College (FVTC), Wisconsin, of the Quality First Process Model, which was adapted from a model commonly used in manufacturing and service industries. The model uses private sector quality and productivity procedures and new management styles to serve students more effectively, create a better environment for students and employees, and maintain a cost-effective organization. The book's 10 chapters contain information on the following: (1) background information on Quality First processes and productivity models; (2) elements of the Philip B. Crosby quality model and FVTC's implementation of Crosby's 14-step process; (3) effective strategic planning; (4) a curriculum development approach which supports competency-based education; (5) a perpetual enrollment/graduation plan; (6) economic development; (7) the use of technology in education; (8) partnerships between technical colleges and high schools and four-year universities; (9) responsibilities of the Quality First instructor in the technical college; and (10) special challenges faced when implementing formal quality processes. Appendixes include an acronym reference list, recommended books on quality and productivity, initial long-range targets, an implementation timeline, the coordinator job description, key guiding principles, Crosby's definition of "Zero Defects," and a list of the members of the FVTC District Planning Council. (WJT)
Descriptors: College School Cooperation, Community Colleges, Educational Economics, Educational Improvement, Educational Objectives, Educational Planning, Educational Quality, Educational Strategies, Models, Program Descriptions, Quality Control, Technical Education, Two Year Colleges, Vocational Schools
FVTC Bookstore, Fox Valley Technical College, 1825 N. Bluemound Dr., P.O. Box 2277, Appleton, WI 54913-2277.
Publication Type: Reports - Descriptive
Education Level: N/A
Authoring Institution: Fox Valley Technical Coll., Appleton, WI.