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ERIC Number: ED318508
Record Type: RIE
Publication Date: 1987
Pages: 215
Abstractor: N/A
Quality First in Education... Why Not? Using Quality and Productivity Methods To Improve Schools.
Spanbauer, Stanley J.; Hillman, Jo Ann
A description is provided of the implementation at Fox Valley Technical College (FVTC), Wisconsin, of the Quality First Process Model, which was adapted from a model commonly used in manufacturing and service industries. The model uses private sector quality and productivity procedures and new management styles to serve students more effectively, create a better environment for students and employees, and maintain a cost-effective organization. The book's 10 chapters contain information on the following: (1) background information on Quality First processes and productivity models; (2) elements of the Philip B. Crosby quality model and FVTC's implementation of Crosby's 14-step process; (3) effective strategic planning; (4) a curriculum development approach which supports competency-based education; (5) a perpetual enrollment/graduation plan; (6) economic development; (7) the use of technology in education; (8) partnerships between technical colleges and high schools and four-year universities; (9) responsibilities of the Quality First instructor in the technical college; and (10) special challenges faced when implementing formal quality processes. Appendixes include an acronym reference list, recommended books on quality and productivity, initial long-range targets, an implementation timeline, the coordinator job description, key guiding principles, Crosby's definition of "Zero Defects," and a list of the members of the FVTC District Planning Council. (WJT)
FVTC Bookstore, Fox Valley Technical College, 1825 N. Bluemound Dr., P.O. Box 2277, Appleton, WI 54913-2277.
Publication Type: Reports - Descriptive
Education Level: N/A
Audience: Practitioners
Language: English
Sponsor: N/A
Authoring Institution: Fox Valley Technical Coll., Appleton, WI.