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ERIC Number: ED318507
Record Type: RIE
Publication Date: 1988
Pages: 59
Abstractor: N/A
Reference Count: 0
Fox Valley Technical College Quality First Process Model.
Fox Valley Technical Coll., Appleton, WI.
An overview is provided of the Quality First Process Model developed by Fox Valley Technical College (FVTC), Wisconsin, to provide guidelines for quality instruction and service consistent with the highest educational standards. The 16-step model involves activities that should be adaptable to any organization. The steps of the quality model are as follows: (1) demonstrate management commitment; (2) establish a quality improvement council; (3) determine the cost of quality; (4) provide education and training; (5) identify roles and establish performance requirements; (6) implement a quality communication system; (7) measure and set goals; (8) identify and eliminate problems; (9) research and develop new initiatives; (10) create a structure for employee involvement; (11) establish accountability; (12) launch a customer revolution; (13) recognize, reward, and celebrate persons and teams responsible for institutional successes; (14) conduct quality audits; (15) create links with the community; and (16) strive for continuous improvement. In addition to describing each of these steps, this booklet suggests a list of committees to enhance the quality process. Appendixes list the common elements of quality and provide the job descriptions for FVTC's Quality Coordinator and Error Cause Removal Coordinator. (VVC)
FVTC Bookstore, Fox Valley Technical College, 1825 N. Bluemound Dr., P.O. Box 2277, Appleton, WI 54913-2277 ($10.00).
Publication Type: Reports - Descriptive; Guides - Non-Classroom
Education Level: N/A
Audience: Practitioners
Language: English
Sponsor: N/A
Authoring Institution: Fox Valley Technical Coll., Appleton, WI.