ERIC Number: ED318506
Record Type: RIE
Publication Date: 1989
Measuring and Costing Quality in Education: Using Quality and Productivity Methods To Improve Schools.
Spanbauer, Stanley J.
The Measurement and Costing Model (MCM) described in this book was developed and tested at Fox Valley Technical College (FVTC), Wisconsin, to enhance the college's quality improvement process and to serve as a guide to other institutions interested in improving their quality. The book presents a description of the model and outlines seven steps other schools can use to implement the MCM. The seven steps are as follows: (1) determine the key elements of educational quality; (2) establish criteria or "conforming requirements" for measuring quality in each area; (3) decide on measurement strategies; (4) implement measurement techniques; (5) design a costing system; (6) calculate the costs of quality; and (7) set goals. Appendixes contain charts for each of six quality elements, including information on conforming requirements, measurement strategies, and the cost of nonconformance. The six quality elements are human resources, curriculum and instruction, planning, marketing, use of technology, and customer service. In addition, 1987-88 costs of conformance and nonconformance are detailed. (WJT)
Descriptors: College Planning, Community Colleges, Cost Effectiveness, Cost Estimates, Educational Improvement, Educational Quality, Models, Organizational Objectives, Program Costs, Program Descriptions, Two Year Colleges
FVTC Bookstore, Fox Valley Technical College, 1825 N. Bluemound Dr., P.O. Box 2277, Appleton, WI 54913-2277 ($12.00).
Publication Type: Reports - Descriptive; Guides - Non-Classroom
Education Level: N/A
Authoring Institution: Fox Valley Technical Coll., Appleton, WI.