ERIC Number: ED317705
Record Type: RIE
Publication Date: 1989-Sep
Reference Count: N/A
Efforts To Solve Quality Problems. Background Paper No. 36.
Smith, Michael J.; And Others
Producing goods and services of high quality is not expensive, but correcting poor quality costs U.S. companies as much as 20 percent of sales revenues annually. One survey reported that only 1 out of 300 U.S. companies involved management and engineering staff in quality training. The tendency is to have a quality control department, separate from other functions. National policies must help improve the quality of the U.S. work force and of working life; enhance the quality of products, services, and technologies; generate new technologies; provide technical assistance to industry and commerce; and establish the leadership to move into the next century of international competition. It is recommended that quality programs be established in federal departments that influence the nation's quality (such as the Department of Labor, the Internal Revenue Service, and the Department of Defense); a Presidential Commission on Quality and Competitiveness disseminate information; individuals and companies that are leaders in the pursuit of quality be rewarded; vocational training at the postsecondary level be increased; participative management be increased; and networks of industry, union, academic, and government representatives be established to give managers and employees of companies information on quality and production techniques. (79 references) (CML)
Descriptors: Adults, Employees, Government Employees, Government Role, Labor Force Development, Leadership, Linking Agents, Management Development, Organizational Development, Personnel Management, Postsecondary Education, Productivity, Public Agencies, Quality Control, Quality of Working Life, Technological Advancement, Technology Transfer, Vocational Education, Work Ethic
Publication Type: Information Analyses
Education Level: N/A
Sponsor: Department of Labor, Washington, DC. Commission on Workforce Quality and Labor Market Efficiency.
Authoring Institution: N/A
Note: In "Investing in People: A Strategy to Address America's Workforce Crisis" (CE 054 080).