ERIC Number: ED316245
Record Type: RIE
Publication Date: 1989-Aug
Reference Count: N/A
The Public Library Effectiveness Study: Final Report.
Childers, Thomas; Van House, Nancy A.
This study investigated the construct of effectiveness as it applies to public libraries and developed a methodology that can be transferred to other types of libraries and organizations. The research team began by compiling a list of indicators that are commonly used to gauge library effectiveness within the areas of: (1) services access; (2) internal administrative processes; (3) administrative resources; (4) community relationships; (5) materials; (6) service output; (7) physical plant; (8) broad social impact; (9) service offering/fit with community; (10) service quality; (11) staff; (12) internal technical processes; and (13) user population/market penetration. A mail questionnaire was sent to members of seven major constituencies of public libraries at 84 sites, and an overall response rate of 89.8 percent was achieved. The survey asked library managers, library service personnel, library trustees, library users, friends of the library, local officials from the library's funding jurisdiction, and community leaders with influence on library decisions, which indicators they most preferred. Librarians were also asked to rate their library's performance for each indicator. It was concluded that, although libraries which place priorities on different roles have different performance profiles for the indicators included on the survey, there is more agreement than disagreement among the various public library constituents as to what constitutes effectiveness. (28 references) (SD)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Sponsor: Office of Educational Research and Improvement (ED), Washington, DC.
Authoring Institution: Drexel Univ., Philadelphia, PA. Graduate School of Library Science.