ERIC Number: ED315829
Record Type: Non-Journal
Publication Date: 1989-Nov
Reference Count: N/A
Performance Appraisal Development in a Volunteer Program.
Benoit, Carol; Jensen, Ana E.
A project conducted in the volunteer program of a county library system in a midwestern city assisted the volunteer coordinator in assessing the library's performance appraisal process for volunteers and in identifying ways to make the process more effective. Factors in performance appraisal which were most applicable and effective to the context of volunteerism were uncovered, and interviews with selected staff and volunteer personnel identified the system then in place for training and evaluating volunteers. The information obtained in these interviews was then used to construct a questionnaire that was administered to 100 of the program's volunteers and the staff working with volunteers to assess how each group viewed the system and to elicit feedback about what each group wanted to see included in a performance appraisal mechanism. Thirty-six volunteers and 54 staff members completed questionnaires. After evaluating the surveys and questionnaires, a new performance appraisal system was developed and recommended. In addition, in response to staff requests for feedback from volunteers about their experience, another form was developed to permit volunteers to provide their opinion of their experience in the library. (Three tables of data are included; 23 references are attached.) (Author/KEH)
Descriptors: Communication Research, Feedback, Interpersonal Communication, Job Performance, Library Personnel, Multivariate Analysis, Occupational Surveys, Organizational Communication, Personnel Evaluation, Questionnaires, Social Environment, Supervisor Supervisee Relationship, Volunteers, Work Attitudes, Work Experience
Publication Type: Speeches/Meeting Papers; Reports - Research
Education Level: N/A
Authoring Institution: N/A