ERIC Number: ED312684
Record Type: Non-Journal
Publication Date: 1989-May
Reference Count: N/A
Communication and Service: An Annotated Bibliography.
Hansen, Tricia L.; Curtis, Dan B.
This annotated bibliography focuses on contemporary sources that address customer service in these changing times, as the service is influenced by business communication activities and skills. Twelve selections are presented. The annotations date from 1980 to 1989. (NKA)
Descriptors: Annotated Bibliographies, Business Communication, Employer Employee Relationship, Industry, Interpersonal Competence, Producer Services, Service Occupations, Services
Speech Communication Association, 5105 Backlick Road, Bldg. E, Annandale, VA 22003 (free).
Publication Type: Reference Materials - Bibliographies
Education Level: N/A
Authoring Institution: Speech Communication Association, Annandale, VA.