ERIC Number: ED312606
Record Type: RIE
Publication Date: 1988-Mar
Resident Satisfaction: An Essential Element of Quality.
Owen, Greg; Mattessich, Paul W.
A conceptual framework and rationale for the periodic interviewing of nursing home residents and their families were developed, a methodology for developing necessary surveys was devised, and ways in which survey data could be used were identified. Client satisfaction surveys were conducted in three long-term care facilities in St. Paul, Minnesota. Sixty-one percent of the nursing home residents (N=262) were interviewed. Response rates were highest for those residents living in board and care facilities and lowest for those residents living in skilled nursing facilities. Global satisfaction measures produced little variance across facilities. More than 70% of the respondents in all facilities reported being satisfied with their current living arrangements. Items with lower ratings included questions about the variety of foods served, the amount of involvement residents had with other nursing home residents, and the availability of varied recreational activities. Feelings of personal autonomy were found to be directly related to the level of nursing home care, with skilled care residents feeling much less autonomy than residents of board and care facilities. Lack of privacy was mentioned as a cause for dissatisfaction by one-quarter of the residents in facilities with semi-private rooms. Information provided by the survey of nursing home residents was used by facility administrators to prepare a series of in-service education programs for staff, develop performance expectations, and focus staff attention on overall program quality. (Author/NB)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Gerontological Society of America (42nd, Minneapolis MN, November 17-21, 1989).