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ERIC Number: ED312316
Record Type: Non-Journal
Publication Date: 1989-Oct
Pages: 12
Abstractor: N/A
Reference Count: N/A
Evaluating Listening Skills of Extension Staff.
Rohs, F. Richard; Howell, James T.
The listening skills component of the Interpersonal Skills Training Program for staff of the University of Georgia Cooperative Extension Service was evaluated. Such services can help individuals and client families explore alternatives and develop resources for coping with crises. An instrument developed by J. E. Jones and L. Mohr (1986) was used to measure the listening skills of 150 county and state extension staff before and after the 3-day training program. The listening test consists of responses to taped statements that would reveal how accurately respondents had understood the statement's intended meaning. Pretest scores indicated that extension staff did not generally have adequate listening skills. The 30-item posttest indicated that extension personnel improved significantly in listening ability, with the greatest increases in the scores of males and those working in agriculture rather than home economics. No significant relationship was found between educational level and posttest scores. In addition, listening skills improved more for some geographic areas than for other areas, perhaps a reflection of higher personal contact in some areas. (SLD)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A