ERIC Number: ED311969
Record Type: RIE
Publication Date: 1989-Nov
Measuring the Effectiveness of Business Training: A Follow-Up Study.
Hoffman, Margaret G.
In 1989, a study was conducted at Orange County Community College to measure the effectiveness of business training provided by the college's Institute for Business, Industry, and Government (IBIG). Between September 1988 and February 1989, IBIG offered 27 business training programs and 6 customized firm-specific programs. In May 1989, 80 participants in the business training programs were surveyed regarding the effects of the IBIG training on their careers, job attitudes, skill levels, and supervisor recognition of the benefits of their training. In addition, all 6 employers who contracted for training were surveyed regarding program outcomes. Study findings, based on responses from 59% of the business education participants and 100% of the employers, included the following: (1) 66% of the employees reported increases in their skill levels, 51% reported increased job satisfaction, and 17% reported changes in their careers or positions; (2) 81% indicated that their supervisor/employer recognized the benefits of their training; (3) 72% of the participants had had no subsequent training; (4) 12 participants indicated that computer courses would help them meet their career goals, and 5 were interested in programs to develop supervisory/management skills; (5) all of the employers felt that course objectives, such as improvement of communication between employees and customers and between supervisors and supervisees, were still being met 3 to 8 months after the termination of the training; (6) four of the six employers had not experienced any turnover among employees who had participated in the program, and two experienced normal turnover; and (7) five of the six companies had provided additional training for their employees, and five expressed an interest in future IBIG programs. The survey instruments are appended. (JMC)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Orange County Community Coll., Middletown, NY.