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ERIC Number: ED311233
Record Type: RIE
Publication Date: 1989-May
Pages: 21
Abstractor: N/A
Reference Count: N/A
Trends and Updates in Secretarial Education.
Hiatt, Diana Buell
This document addresses curriculum requirements for the following modern secretarial functions: (1) being the primary source for storage and retrieval of information; (2) transmitting the company image to clients; and (3) filtering client contact and information to administrators served. To prepare them for storage and retrieval, secretaries should take an initial course in word processing, at least one course on using the most popular database management system of the time, and learn to perform a database search on a large central source of information or a computer airline schedule. They should be taught to use a computer program to handle basic accounting functions and to maintain an electronic calendar. Because of the information they will handle, students should be made aware of the rights to privacy. In order to transmit the company image to clients, they must be able to operate sophisticated telephone equipment, record messages quickly, and make callers feel attended to and comfortable. They should be able to operate such office machines as copiers and facsimile machines. In order to fulfill their function of filtering client contact to administrators, secretarial students should be exposed to identifying and handling common interpersonal situations through simulations. (Fifteen references are included.) (CML)
Publication Type: Speeches/Meeting Papers; Information Analyses
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Conference of the Philippine Association of Secretarial Educators (22nd, Cebu City, Philippines, May 26-28, 1989).