ERIC Number: ED309322
Record Type: Non-Journal
Publication Date: 1989
Reference Count: N/A
Police Communication Skills Training for Gaining Compliance and Avoiding Civilian Complaints: The On-Stage Workshop.
Goodman, Alan Z.
The Instructional Systems Design (ISD) process was applied to a communication skills training project for the New York City Police Department. The purpose of the application was to reduce the number of unnecessary civilian complaints accumulated by police officers. The project passed through the five phases of ISD: analysis, design, development, implementation, and evaluation. During the analysis phase, an instructional need was perceived for a job-specific communications strategy that would transfer easily to learners and that they would choose to use on the job. The design phase resulted in a 4-hour workshop. The development of the project followed a module-by-module approach. A participant workbook was produced, along with a videotape of real police situations where problems resulted from the inability to use effective communication skills. Eight workshops were delivered. Data on learner reaction and learner acquisition of skills were collected during each workshop. The formative evaluation process included one-on-one trials using the "think aloud" protocol, small-group trials, and field trials. A summative evaluation was conducted. Findings indicated 90 percent of learners rated the workshop very good or outstanding, 75 percent used the skills effectively, and participants had a lower level of civilian complaints. (Project materials, including videotape scripts and the instructor/learner workbook are appended.) (YLB)
Descriptors: Adult Education, Communication Skills, Formative Evaluation, Inservice Education, Interpersonal Communication, Interpersonal Competence, Material Development, Police, Police Education, Program Development, Program Implementation, Staff Development, Summative Evaluation, Transfer of Training, Workshops
Human Dimensions in Training, 69-17 197th Street, Fresh Meadows, NY 11365.
Publication Type: Dissertations/Theses - Masters Theses; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A