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ERIC Number: ED308551
Record Type: Non-Journal
Publication Date: 1988-Jul
Pages: 37
Abstractor: N/A
Reference Count: N/A
Test of Four Models To Determine Organizational Managers' Perception of Speaking and Listening Communication Competencies Required for Success.
Tuttle, George E.
To analyze listening in relationship to other communication modes, to investigate the relative utility of four models for communication theory building research (national, psychological, organizational culture, and situational), and to examine the relationship between organizational change and the modes of communication, a study examined the attitudes of middle level managers of six corporations regarding communication competencies necessary for success in business. Twenty-eight subjects from six business organizations in the United States and Australia each completed eight survey instruments. Findings indicated that while a situational paradigm would generate far more significant differences on a variety of instruments drawn from diverse kinds of research in the discipline, each research model probably has some utility for analysis of theory building data. Findings also indicated that listening is the most important communication mode needed by managers in organizations, with interactive listening behaviors perceived as most important. From a list of ten specific communication behaviors rated by managers as most important in the organizational environment, five were listening behavior categories. (Thirty-four tables of data are included. An appendix contains the items from four of the survey instruments; 34 references are attached.) (SR)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A