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ERIC Number: ED307881
Record Type: Non-Journal
Publication Date: 1988-May
Pages: 16
Abstractor: N/A
Reference Count: N/A
Telephone Reference Services in University Libraries: A Survey of Service to Students.
Scott, W. W.
A survey of 96 Association of College and Research Libraries (ACRL) member libraries in the United States and Canada was conducted to obtain information on whether and to what extent these libraries offered reference services to students by telephone. Survey results showed 89 of the 93 responding libraries reporting that they offered some form of telephone reference service to students. Most of these libraries respond to a substantial number of calls each day rather than an occasional call. Telephone reference in these libraries takes place in the reference department as opposed to a separate telephone reference desk, and the majority of libraries have established some sort of organizational pattern which facilitates telephone reference service. Telephone reference also is usually budgeted for as part of the reference department. Most librarians surveyed felt that any problems incurred were the result of logistics and could be remedied easily. Librarians also felt that telephone reference is popular with patrons, as evidenced by constant demand and expressions of appreciation from patrons. Most libraries also reported that the telephone reference service received the approval of the library administration. A copy of the survey instrument with tallies of the responses is appended. (EW)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A