ERIC Number: ED307099
Record Type: Non-Journal
Publication Date: 1989-Jan
Reference Count: N/A
Social Security Administration Employment of and Service to Hispanics. Report to the Chairman, Select Committee on Aging, House of Representatives.
General Accounting Office, Washington, DC. Div. of Human Resources.
In response to Congressional inquiry, the General Accounting Office investigated the Social Security Administration's (SSA) employment of Hispanics and Spanish-speaking persons and the extent of SSA program materials available in Spanish. SSA's overall employment of Hispanics in 1987 was 6.4%, equal to the national rate of availability of Hispanics in the civilian labor force (CLF). However, SSA's rate of employment of Hispanic men was less than half their CLF availability rate, while the rate of female Hispanic employment was almost double the CLF availability rate. Underrepresentation of Hispanic men occurred in 7 of 10 regional offices and was particularly evident in the Atlanta (Region IV) office. Nearly 70% of Hispanics at SSA were employed in three civil service job series, in administrative, technical, and clerical positions providing information to the public and processing benefit claims. In 1988, about 8.2% of all SSA field office employees were certified by SSA, through interview, as Spanish-speaking. An internal memorandum indicated that SSA offices in five cities were having difficulties in hiring bilingual administrative employees and were recruiting at local colleges. Most SSA public information is printed in Spanish and English. Benefit recipients with annotated records receive notices of benefit actions and certain follow-up materials in Spanish. SSA conducts quality-of-service surveys but does not identify racial or ethnic groups therein. This report contains 11 tables and graphs. (SV)
Descriptors: Employees, Employment Practices, Employment Statistics, Federal Government, Hispanic Americans, Multilingual Materials, Public Agencies, Sex Differences, Spanish Speaking
U.S. General Accounting Office, P.O. Box 6015, Gaithersburg, MD 20877 (1-5 copies free; additional copies $2.00 ea.; over 99, 25% discount).
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: General Accounting Office, Washington, DC. Div. of Human Resources.