ERIC Number: ED306833
Record Type: Non-Journal
Publication Date: 1988-Nov
Reference Count: N/A
Efficiency of Support Services within the Arizona Universities.
Davis, George H.
One of the working papers in the final report of the Arizona Board of Regents' Task Force on Excellence, Efficiency and Competitiveness, this document discusses the efficiency of the Arizona state universities' support services. Faculty, staff, and students were asked to rate the quality, importance, and change in quality of the services provided by selected academic and nonacademic administrative and business operations at the universities. Fundamental issues include the fact that the universities are functioning without systematic or widespread inefficiency. However, there is inadequate information to support decision making, cumbersome processes and procedures, and inadequate performance accountability. Results are discussed according to personnel, physical resources, and procurement. At all three universities, faculty, staff, and students rate the overall quality of services to be midway between fair and good, improving slightly, with overall importance of the services considered to be high. The library is rated as the single most important supporting unit. Four recommendations are as follows: the universities should seek to reduce personnel-related paperwork and streamline personnel processes; physical resources departments should respond to user complaints of long lag times and unreasonable costs through improved services; ways should be found to demonstrate and assure that physical resources costs are competitive with the private sector; and the Arizona universities should develop systems and functions to improve the procurement process. (SM)
Publication Type: Reports - Descriptive
Education Level: N/A
Authoring Institution: Arizona Board of Regents, Phoenix.
Identifiers - Location: Arizona