ERIC Number: ED306442
Record Type: Non-Journal
Publication Date: 1989
Reference Count: N/A
Responding to New Needs. The Training of Housing Repair Clerks. FEU/PICKUP Project Report.
Brion, Marion; Griggs, Norman
Developers of a seven-day training course for British housing repair clerks offered at Tottenham College of Technology (London, England) reached the following conclusions: (1) such courses should be run "in house" for a particular employer, because job content varies widely; (2) the communications and technical activities in the course should be integrated because it is crucial that the clerks learn to apply technical knowledge while they question tenants about the requested repairs; (3) if multiple trainers are involved they must develop some understanding of one another's area; and (4) course assessment should be integrated with the learning experiences, provided that an environment of trust has first been created. Other college staff should consider the following questions (among others) when deciding whether to provide similar short courses at the request of employers outside the college: (1) how much time is needed; (2) what administrative support is needed; (3) which staff should take part; (4) how can the conflicting demands of short courses and regular long courses be resolved; and (5) what kind of staff development is needed. (The appendices in this report provide the following information about training housing repair clerks: estimates of time needed to teach particular content; questions to ask when discussing training needs; a typical structure of a six-day course; and some possible combinations for delivering the training.) (CML)
Publication Type: Reports - Descriptive
Education Level: N/A
Authoring Institution: Further Education Unit, London (England).
Identifiers - Location: United Kingdom (Great Britain)