ERIC Number: ED306436
Record Type: Non-Journal
Publication Date: 1988
Report on Survey of Industry Needs for Quality. Summary Report.
Neylon, Kevin; And Others
The TAFE (Technical and Further Education) National Centre for Research and Development conducted a survey to determine industry needs for quality training in Australia. Interviews were conducted with managers in manufacturing and tourism/hospitality companies throughout Australia, especially with firms with a high reputation. Interview forms were designed to gather data on background information, quality strategy, current and expected quality profile, and quality training needs. Companies interviewed had fewer than 10 to more than 3,000 employees. The survey found that company goals were most often survival, profit, competitiveness, customer service, and the desire to be the best in its particular industry. "Everyone" was the overwhelming response to questions as to who, within the company, was involved in quality improvement; as to methods, consultants, Australian standards, total quality control, Deming's 14 steps, quality circles, and total quality management formed the basis of quality strategies for the companies surveyed. The tourism/hospitality industry did not appear to have well-defined quality strategies, although quality improvement is important to the industry. Most strategies had been in place since 1986. Training packages of various types are planned by all of the companies surveyed, and TAFE involvement appears to be required. The information obtained from the industry survey will be considered in sample curricula being prepared in the following areas: basic trade apprentice--sheet metal working, associate diploma--mechanical engineering, and short course--hospitality. Three figures give a breakdown of survey responses and four charts compare current quality practices with practices two years hence as perceived by the industries surveyed. (KC)
Descriptors: Educational Needs, Foreign Countries, Hospitality Occupations, Job Skills, Job Training, Manufacturing, Postsecondary Education, Program Improvement, Quality Control, Total Quality Management
Nelson Wadsworth, P.O. Box 4725, Melbourne 3001, Australia.
Publication Type: Reports - Research
Education Level: N/A
Sponsor: Australian Dept. of Industry, Technology, and Commerce, Canberra.
Authoring Institution: TAFE National Centre for Research and Development, Payneham (Australia).
Identifiers - Location: Australia