ERIC Number: ED304942
Record Type: RIE
Publication Date: 1989
Reference Count: N/A
How To Communicate Better with Clients, Customers, and Workers Whose English Is Limited.
A booklet designed for supervisors, co-workers, and others who deal with limited-English-speaking immigrants discusses communication problems and solutions. Chapters address these issues: (1) the problems and consequences of faulty communication; (2) difficulties that result from assuming that immigrants should learn English; (3) appreciation of the common characteristics of and the differences between immigrants and immigrant groups; (4) examination of personal assumptions about immigrants and appropriate forms of communication; (5) the distinguishing features of a good communicator; (6) the usefulness of lipreading; (7) the simplification of the language for clarity; (8) clear presentation of ideas; (9) basic guidelines for effective communication; and (10) additional hints and examples for clear communication. (MSE)
Publication Type: Guides - Non-Classroom
Education Level: N/A
Authoring Institution: Los Angeles County Commission on Human Relations, CA.