ERIC Number: ED300701
Record Type: RIE
Publication Date: 1988-Aug-13
Reference Count: N/A
Top-, Middle-, and Lower-Management Attendance and Quality Circle Effectiveness.
Tang, Thomas Li-Ping; And Others
A quality circle (QC) is a group of workers from the same work area who voluntarily meet on a regular basis to identify, analyze, and solve various work-related problems. While management support has been a variable frequently cited as critical to the success of QCs in organizations, very little research has empirically documented the relationship between management support and QC effectiveness. This study was conducted to examine the relationship between top-, middle-, and lower-management attendance and the effectiveness of QCs. The effectiveness of 47 QCs over a 3-year period was examined as a function of management attendance using the archival data of a QC program. The results showed that QCs with a high level of upper-management attendance had a higher attendance rate at QC meetings and had more QC members than had QCs with a low level of management attendance. QCs with a high level of middle-management attendance had attempted more QC projects and had a higher amount of cost savings than had QCs with a low level of management attendance. The effect of lower-management attendance on QC effectiveness was not significant. (Author/NB)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Convention of the American Psychological Association (96th, Atlanta, GA, August 12-16, 1988).