ERIC Number: ED297194
Record Type: RIE
Publication Date: 1986-Nov
Reference Count: N/A
The Crisis "Hotline" as Mediated Therapeutic Communication.
Fish, Sandra L.
Hotlines, or telephone crisis-lines, begun in the 1960s and currently numbering in the hundreds provide assistance to callers in crisis, frequently around the clock. Crisis-line communication can be seen as a form of mediated therapeutic communication premised on the existence of a crisis and the medium of the telephone which shapes the intervention. Effective crisis counseling requires specific communication skills enacted within the framework of a crisis intervention model. Such communication is distinguished interpersonally by anonymity, shared control between caller and counselor, lack of reciprocity, and an unusual temporal nature. It is characterized organizationally by the issues of selection, training, and use of counselors; agency environment; organizational policy; and external resources. Crisis-line communication is a unique form of interpersonal communication which uses the private medium of the telephone while operating in an organizational setting. While it shares some characteristics with traditional therapy and with intimate relationships, it is sufficiently different as a form of communication to warrant special study. (ABL)
Publication Type: Reports - General; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Speech Communication Association (72nd, Chicago, IL, November 13-16, 1986). For related document, see CG 020 968.