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ERIC Number: ED295856
Record Type: RIE
Publication Date: 1987
Pages: 10
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
A Suggested Teacher's Guide to the Consumer's Resource Handbook.
Knauer, Virginia H.; Steeves, Robert F.
Designed to be used in conjunction with the "Consumer's Resource Handbook" (CRH), this teacher's guide features teaching units, sources of information, and follow-up learning activities. It is written primarily for secondary level students but can be adapted for elementary and postsecondary classes. Unit 1 addresses how to seek purchasing information, and unit 2 describes the steps in effective complaint handling. Objectives and activities are outlined for both units, and a sample complaint letter is included. Sources of consumer assistance are described and include: (1) corporate consumer contacts; (2) automobile manufacturers; (3) better business bureaus; (4) trade associations and industry third-party dispute resolution programs; (5) state, county, and city government consumer offices; (6) federal offices; (7) libraries; (8) media programs; (9) occupational and professional licensing boards; (10) small claims courts; (11) legal aid and legal services; (12) lawyers; (13) consumer credit counseling services; (14) the "Consumer Information Catalog"; and (15) private and voluntary consumer groups. (JHP)
Consumer Information Center, Dept. 580T, Pueblo, CO 81009.
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Teachers; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: Office of Consumer Affairs, Washington, DC.; Executive Office of the President, Washington, DC. Office of Special Advisor to the President.
Note: For related document, see ED 290 685.