ERIC Number: ED293047
Record Type: RIE
Publication Date: 1986-May
Reference Count: 0
Outcomes of a Management Development Seminar for Managers in the Human Services.
May, James M.; Keys, Christopher B.
In an era of decreasing funding of the human services sector, it is imperative that the service sector be more effective and efficient. This study examined the outcomes of a management development intervention. Subjects (N=187) were middle managers in the helping professions. The experimental group was composed of 100 managers who voluntarily agreed to participate in a 20-hour management development seminar sponsored by a state agency. The control group was composed of 87 persons nominated by subjects in the experimental group as being similar to themselves in employment position, length of management, educational background, size of agency, and primary service goal. The seminar was conducted in a small group format and focused on the role of the manager, philosophy of management, provision of useful feedback, and motivation. Results suggest that participants did learn about topic areas covered when compared to controls, except in the area of role of the manager, which suggests that both experimental and control subjects had some idea of their role. Data from a follow-up interview suggest that participants did make use of the skills and knowledge they gained from particpation in the seminar, although changes were of a modest nature. In summary, this study demonstrated that a management development seminar for human services managers can result in cognitive learning as well as modest on-the-job changes in behavior, affect, and cognitions. (ABL)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Midwestern Psychological Association (58th, Chicago, IL, May 8-10, 1986).