ERIC Number: ED290965
Record Type: RIE
Publication Date: 1987-Apr-22
Communication Effectiveness: Listening from the Counselor's Perspective.
Mattox, Robert J.; Hurt, David J.
Listening is an extremely important dimension of a counselor's vocational life. The counselor is constantly involved in the process of listening. Verbal and nonverbal messages sent by clients must be received, interpreted, and organized. Counselors need to be active in listening to clients and critical in their analysis of the messages being transmitted. Feedback is an important attribute of active listening, allowing the listener to monitor his/her communication with others and avoid misunderstandings. This paper presents an effective listening exercise and suggests ways that counselors can train themselves and assist prospective counselors with the use of listening as a skill. Recent research on the listening habits of clients and counselors is also presented. Discussions are included on how misinterpretation affects relationships, early learning and its effects on listening, active listening, and gender differences in listening. The issue of proxemics, the personal cultural spatial needs of individuals, is addressed, and the differences in how individuals take in and send out information auditorily, visually, and kinesthetically are considered. (NB)
Publication Type: Reports - General; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Convention of the American Association for Counseling and Development (New Orleans, LA, April 21-25, 1987).