Several projects were undertaken in 1986 for the purpose of maintaining and improving the ERIC system. This report focuses on one of the projects that involved two surveys of users of the ERIC system and its products. Survey I consisted of a stratified sample of 500 ERIC Standing Order Customers (SOCs). These sites subscribe to the ERIC microfiche collection and represent the heaviest users of ERIC. The respondents represented all types of SOCs and included 70 percent of the state departments of education and school districts that subscribe to the ERIC microfiche. Survey II was a sample of 200 administrators and teachers selected from a list of 2,800 schools surveyed periodically since 1969 by the SMEAC Information Reference Center at The Ohio State University. In addition, a sample of 50 administrators and teachers were sampled in Ohio. Each survey is described in terms of its: (1) sample population; (2) data collection procedures; and (3) data results and analysis. A summary is provided as well as a discussion of specific user recommendations. Appendices contain survey letters and questionnaires. (ML)