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ERIC Number: ED276480
Record Type: RIE
Publication Date: 1986-Sep-24
Pages: 22
Abstractor: N/A
Reference Count: 0
Staff Perception Survey.
Quanty, Michael B.
A staff survey was conducted at Thomas Nelson Community College (TNCC) to examine how those employed at the college view its major instructional and student support programs. Along with demographic questions, the survey explored perceptions of the college's programs, promotional activities, and work environment, and overall impressions of TNCC. In March 1986, staff in student services, financial and administrative services, continuing education, the library, audiovisual services, and development/public information completed the survey in small groups with a researcher present to explain the instrument. Faculty and staff in instructional divisions completed the survey individually. Study findings included the following: (1) though respondents generally perceived the college's programs as above average, a substantial minority expressed reservations about recommending TNCC to family or friends; (2) when compared to ratings provided by TNCC graduates on a previous survey, staff gave lower ratings to quality of instruction and higher ratings to counseling; (3) in evaluations of promotional activities, ongoing activities such as radio and newspaper advertisements received lower ratings than special events; (4) a majority of the respondents rated their departments as friendly (74%), well organized (61%), caring (62%), open (56%), and informal (54%); (5) ratings of the college work environment, general impressions of the college, and comments regarding strengths and weaknesses pointed to a lack of communication and feelings of frustration and distrust; (6) support staff generally had a more positive impression of the college than faculty and administrators; and (7) faculty ratings of the work environment became progressively more negative with increasing years of service at the college. Tables contrasting responses of support staff, faculty, and administrators are attached. (EJV)
Publication Type: Reports - Descriptive; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Thomas Nelson Community Coll., Hampton, VA. Office of Institutional Research.