After closing a high school in 1983, the Scottsdale, Arizona, Unified School District needed to regain community confidence and support. Assisted by the dean of the Arizona State University College of Education, the school board agreed on four goals: (1) an instructional program that ensures all students will master competencies required for successful life; (2) a system of recognition and reward that acknowledges excellence in performance by employees; (3) a long-range plan for resource utilization; and (4) a system that ensures effective participation by citizens and staff in evaluation and planning. As the next step, the board employed a facilitator to work with the community to conduct a complete review of the school system program within the framework of the four goals. The result was a report, "Citizens for Effective Schools," that addressed 96 issues and included approximately 200 recommendations. One of these recommendations resulted in the adoption of a facility and/or boundary change policy. A 60-member citizen committee was established to help create a 5- to 10-year facility master plan. Citizens organized to get voters to approve a bond to construct annd renovate school facilities and a budget override that, among other things, raised teachers' salaries. The board's actions raised the confidence of the community. Of the parents surveyed, 72 percent gave the school system a rating of "good" or "outstanding." (MLF)