ERIC Number: ED273788
Record Type: RIE
Publication Date: 1986-Feb
Reference Count: 0
Electronic Tools and Job Design.
A first step toward thinking about job design issues involves consideration of three questions. They are (1) what kinds of changes occur when electronic tools are adopted in the workplace?, (2) whose jobs change and how?, and (3) who plays a role in job design? Answers can be drawn from data and observations from two Rand Corporation studies concerning the implementation of information technology in the workplace. Managers report moderate or major changes in 72 percent of the work groups who acquire electronic tools. Managers frequently mention changes in performance standards and job titles and descriptions. Generally, clerical jobs are upgraded and given titles reflecting new job responsibilities. Few changes are found in professional jobs despite drastic changes in how a job is done. Managers play the most important role in redesigning clerical jobs. In contrast, professional jobs are redesigned by the individual involved. Reasons for these patterns are that not all organizations accept responsibility for employee adaptation to technological change; due to the unionization of many clerical jobs, formal changes are more likely to occur in clerical than professional jobs; managers manage clerical and professional workers differently; and managers often have a narrow view of the technology. (YLB)
Descriptors: Business, Clerical Occupations, Clerical Workers, Computer Oriented Programs, Computers, Information Technology, Job Development, Professional Occupations, Professional Personnel
Rand Corporation, 1700 Main Street, P.O. Box 2138, Santa Monica, CA 90406-2138 ($4.00; 25% discount on 25 or more).
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: Rand Corp., Santa Monica, CA.
Note: Paper presented at the Joint National ORSA/TIMS Meeting (Atlanta, GA, November 4-6, 1985).