Text of a Congressional hearing examining the 10-year-old Long-Term-Care Ombudsman Program funded under the Older Americans Act is presented in this document. Opening remarks are given by Representatives Wyden, Snowe, Biaggi, and Robinson. Witnesses testifying include: (1) Michio Suzuki, Associate Commissioner, Office of State and Tribal Programs, Administration on Aging; (2) Charlotte Rosenfield, daughter-in-law of a long-term care facility resident; (3) Janet Tulloch, long-term care facility resident; (4) Arthur Flemming, former U.S. Commissioner on Aging, and father of the Ombudsman Program; (5) Shirley A. Ellis, director of ombudsman services, Wisconsin Board on Aging and Long-Term Care; (6) Jim Varpness, president, National Association of State Long-Term Care Ombudsman Programs and Minnesota State Ombudsman; (7) Julie Trocchio, director, delivery of services, American Health Care Association; (8) Elma L. Holder, executive director, National Citizens' Coalition for Nursing Home Reform; and (9) Wilda Ferguson, commissioner, Virginia Department on Aging and first vice president of National Association of State Units on Aging. Appendices include additional relevant material submitted for the record consisting of statements, letters, and reports. (ABL)