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ERIC Number: ED271181
Record Type: RIE
Publication Date: 1986-Feb-17
Pages: 16
Abstractor: N/A
Reference Count: 0
Quality Circles in the Community College.
Cloud, Robert C.
Background information on the history and use of quality circles is provided in this paper, along with a discussion of the applicability of this management technique to the community college setting. First, introductory material is presented on the development of the approach in the early 1950s, its widespread use in the industrial and business community in Japan, and the effect of the technique on quality control. In the next section, a quality circle is defined as a group of workers from the same area who meet each month to discuss their problems, investigate causes, recommend solutions, and take corrective action when authority is in their purview. Next, a profile of the quality circle is presented, focusing on factors such as costs, training, group membership, the roles of facilitators and steering committees, philosophical considerations underpinning the concept, commonly used techniques (e.g., brainstorming, problem solving, data gathering, and theme development), and pitfalls to be avoided. After pointing to the features of the quality circle approach that make it applicable to an educational setting, the paper sets forth fundamental principles to assist in implementing quality circles (e.g., creative problem solving is used; the purpose of the problem solving is improvement of the product, production, etc.; and the problem solving has positive consequences for the group and is future oriented). In the next section, ways of overcoming administrative resistance are discussed, and classified, maintenance, and custodial staffs are suggested as initial target groups. Concluding comments stress the importance of training and actual decision-making power to the effective use of quality circles. (EJV)
Publication Type: Opinion Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A