ERIC Number: ED271069
Record Type: RIE
Publication Date: 1982-Dec
Reference Count: 0
An Empirical Investigation of the Multiple Constituencies Model of Organizational Effectiveness.
Cameron, Kim S.
The multiple constituencies model of organizational effectiveness was investigated in 1980-1981 with 29 four-year colleges and universities in the Northeast United States. A performance profile for individual organizations and a preference profile for different constituencies of the organizations were obtained, using the same dimensions of effectiveness for both types of profiles. Each of the 29 institutions was found to hold unique performance profiles. Five unique preference profiles were found among seven major constituencies (faculty department heads, student affairs administrators, financial administrators, academic administrators, general administrators, trustees, and representatives of major funders). Comparisons of each institution's performance profile with the preference profiles of the seven constituencies revealed that some institutions satisfied multiple constituencies whereas others did not, and some constituencies tended to be satisfied more often than others. It was found that the most effective organizations tended to satisfy multiple constituencies, whereas the least effective organizations tended to satisfy no constituencies. In addition, some organizations were highly effective even when they satisfied no major constituencies. (SW)
Descriptors: Administrator Attitudes, Administrators, Department Heads, Donors, Higher Education, Institutional Characteristics, Job Satisfaction, Organizational Effectiveness, Organizational Theories, Outcomes of Education, Participant Satisfaction, Private Colleges, State Colleges, Student Development, Trustees
Publication Type: Reports - Research
Education Level: N/A
Sponsor: National Inst. of Education (ED), Washington, DC.
Authoring Institution: National Center for Higher Education Management Systems, Boulder, CO.