ERIC Number: ED270693
Record Type: RIE
Publication Date: 1985
Reference Count: 0
Attitudes toward Office Technology by Employees.
Gattiker, Urs E.; And Others
Research about office computerization and its relationship to age, gender, and level in the organization is relatively new, despite increased use of computers in the offices and the belief that employee perception of the technology may be crucial to achieving technological effectiveness. A study was conducted to identify factors of a construct measuring attitudes toward technology and to examine the patterns of perception of various technologies to see whether each is perceived differently. Employees (N=82) of 10 organizations in two metropolitan areas of the United States chosen on the basis of technologies in use at different levels completed questionnaires on how the kinds of office technology they used affected their work. The results revealed that there were substantial differences in the respondents' perceptions of office technologies and various types of computers. The computer (personal computer, word processor, terminal), telephone, and typewriter were most frequently cited by respondents as their primary or secondary technology at work. The telephone was seen as helpful for communication, but also as a source of interruption. All three technologies were perceived as contributing to worker effectiveness. Moreover, the data revealed that the perceived effect of personal computers upon control and quality of work life was positive and that personal computers were perceived to have effects statistically different from word processors and main-frame terminals. These findings suggest implications for both researchers and practitioners. A four-page list of references and tables of data conclude the document. (NB)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Best copy available. Portions of this paper were presented at the Annual Meeting of the American Sociological Association (80th, Washington, DC, August 26-30, 1985). For related documents on the computer in the workplace, see ED 269 696-698, and CG 019 148-149.