This report details the design and results of a study commissioned by the California State Library to describe the everyday information needs of California citizens in the context of three societal trends that impact the operation of libraries and all other human services that define information delivery as part of their mandate: (1) emergence of the information society; (2) move toward responsive information systems to serve people; and (3) increased pressure for information system redesign and invention. The first report details the approach and methods used in the study and the results obtained; it draws no conclusions and presents no implications. The methodology used was the Sense-Making Approach, which assesses information needs of the intended clientele of information systems by looking at individuals' opinions and attitudes in the context of their lives independent of those systems. The second report sets the study in the context of larger societal and professional purposes and relates the study approach and results to these purposes. Findings are organized around 10 major conclusions, and related implications and applications are discussed. The major conclusions relate to: unsatisfied information needs; need for more emphasis on the human dimensions of information use in serving citizens; effect of socioeconomic status on information needs and equity issues; need for less emphasis on demography and more emphasis on sense-making patterns in organizing information services; ongoing information needs assessment by information providers; the need for more emphasis on the human aspects of information use in difficult situations; the need for information linkages and networks; adolescent information needs; the need to use professionally accepted entry points when addressing everyday information needs; and the lack of inherent barriers between Californians and their potential library use. (THC)