ERIC Number: ED266198
Record Type: Non-Journal
Publication Date: 1986-Jan
Reference Count: N/A
Community Intergroup Conflict Resolution Guide.
Harber, Jay; And Others
This booklet explains some of the basic characteristics and functions of third-party consultations, a problem-solving model in which community intergroup conflicts are resolved with the assistance of a third party in a face-to-face interchange and problem-solving process. The guide, intended for use by consultants, is divided into eight sections. Section 1 defines conflict resolution as a process of coming to a mutual agreement on a dispute, and describes six models in common use: mediation, arbitration, litigation, conciliation, community boards, and third-party consultation. Section 2 focuses on skills and characteristics of third-party consultants, including active listening, communication, openness and flexibility, fairness and impartiality, discretion, and other skills. Section 3 advises consultants to consider playing the roles of facilitator, instructor, resources expander, change agent, enabler, and catalyst. Section 4 presents a community analysis outline which consultants can use to gain a better understanding of the context in which they work. Section 5 recommends actions to take in preparation for the resolution process, and Section 6 offers procedural recommendations for the resolution itself. Section 7 provides a bibliography, and Section 8 presents the community intergroup conflict resolution model in flow chart form. (KH)
Publication Type: Guides - Non-Classroom
Education Level: N/A
Authoring Institution: Los Angeles County Commission on Human Relations, CA.