Issues facing a college or university that seeks to change its telephone system are raised in seven chapters. Major topics addressed by this resource guide are: telephone deregulation and changes in the telephone industry, the new technology available, how to manage a system, consultants, financing options, and institutional case studies. Specific areas of concern include: factors to consider when changing a system; management and cost controls; why and when to choose a consultant; financing for public and private colleges, and external funding. Technological concerns include: Private Branch Exchanges (PBX), analog transition vs. digital, PBX switching, PBX link to databases and computing facilities, PBX internal links, ancillary services, and PBX access to local area networks. Chapter titles and authors are as follows: "The Changing Telecommunications Environment" (Michael A. Toner); "Managing Change" (M. Toner); "Selecting a Consultant" (David C. Metz); "Financing a New Telephone System" (William B. Dougherty, John W. Sleasman); "Telephone System Technology" (John M. Urban); "Large-Institution Case Study: University of Tennessee, Knoxville" (Homer S. Fisher); and "Small-Institution Case Study: McPherson College" (James M. Dodson). A 240-item glossary is included. (SW)