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ERIC Number: ED265564
Record Type: RIE
Publication Date: 1986-Feb
Pages: 38
Abstractor: N/A
Reference Count: 0
Redesigning and Testing a Work Order Form. CDC Technical Report No. 28.
Charney, Davida
An order form used in a university printing office was evaluated, redesigned, and tested to determine whether the original or the revised version could be completed more quickly and accurately. Two types of subjects were used: six "experienced" subjects who had previously used the old version of the form, and six "novice" subjects who had never used the form before. Each subject filled out the appropriate version of the form four times, once for each of four tasks. Performance on the tasks was measured in terms of the time subjects required to complete each task and the number and nature of the errors in the completed forms. Results showed that subjects who used the new version of the form tended to complete it more quickly than subjects using the old version. (An analysis of thinking-aloud protocols is included to explain the superiority of the re-designed form. Samples of both the original and revised forms are appended.) (HOD)
Publication Type: Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Carnegie-Mellon Univ., Pittsburgh, PA. Communications Design Center.