ERIC Number: ED265317
Record Type: Non-Journal
Publication Date: 1984
Reference Count: N/A
Taking Telephone Calls. Youth Training Scheme. Core Exemplar Work Based Project.
Further Education Staff Coll., Blagdon (England).
This trainer's guide is intended to assist supervisors of work-based career training projects in helping students develop telephone usage skills. The guide is one in a series of core curriculum modules that is intended for use in combination on- and off-the-job programs to familiarize youth with the skills, knowledge, and attitudes necessary for success in the workplace. Included in the guide are the following components: project information, a summary of the content and approach of the guide, supervisor's notes, off-the-job tutor's notes, background information, lists of tasks and core skills, an action plan that includes suggested learning activities, supervisor and trainee review sheets, and an assessment form. (MN)
Descriptors: Behavioral Objectives, Business Communication, Career Education, Communication Skills, Competency Based Education, Core Curriculum, Foreign Countries, Job Skills, Learning Activities, Learning Modules, Office Occupations Education, On the Job Training, Postsecondary Education, Records (Forms), Telephone Usage Instruction, Work Experience Programs
Publication Type: Guides - Classroom - Teacher; Guides - Classroom - Learner
Education Level: N/A
Audience: Teachers; Practitioners
Authoring Institution: Further Education Staff Coll., Blagdon (England).
Identifiers - Location: United Kingdom (England)