ERIC Number: ED264753
Record Type: Non-Journal
Publication Date: 1983-Sep-16
Reference Count: N/A
Quality Control Study of the GSL Reinsurance System. Final Report.
Advanced Technology, Inc., Reston, VA.
A quality control plan for the U.S. Department of Education's Guaranteed Student Loan (GSL) reinsurance process was developed. To identify existing errors, systems documentation and past analyses of the reinsurance system were analyzed, and interviews were conducted. Corrective actions were proposed, and a quality control checklist was developed to monitor adherence to written operating procedures. A functional analysis of the reinsurance system was also undertaken to provide a detailed assessment of the organizational setting. One product of the functional analysis was a detailed description of the document flows and the organizational interactions within the reinsurance process. Problems that were identified dealt primarily with: claims and collections units of the Division of Program Operations, data processing, and the Office of Financial Management Services. Each corrective action was assessed against evaluation criteria, including: cost, technological sophistication, and processing efficiency. In addition to identifying current problems and proposed corrective actions, the current system is outlined using flowcharts and explanations. Also provided are information on procedures, user instructions, and summary tables for conducting a quality control check on manual system functions. Claims and accounting forms are included. (SW)
Descriptors: Accountability, Change Strategies, Check Lists, Data Processing, Error Patterns, Evaluation Criteria, Federal Programs, Flow Charts, Higher Education, Loan Repayment, Needs Assessment, Problem Solving, Program Administration, Program Evaluation, Quality Control, Recordkeeping, Records (Forms), Reports, Student Loan Programs
Publication Type: Guides - Non-Classroom; Reports - Evaluative; Tests/Questionnaires
Education Level: N/A
Sponsor: Office of Student Financial Assistance (ED), Washington, DC.
Authoring Institution: Advanced Technology, Inc., Reston, VA.
Identifiers - Laws, Policies, & Programs: Guaranteed Student Loan Program