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ERIC Number: ED264068
Record Type: Non-Journal
Publication Date: 1985-Mar
Pages: 7
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Importance-Performance Evaluation: A Method of Discerning Successful Program Components.
Hollenhorst, Steven; Ewert, Alan
Questionnaires completed by 53 high school age students from the Voyaguer Outward Bound School (VOBS) were analyzed to determine how well the program met the perceived needs/expectations of the students. Prior to the course, participants ranked the 17 course components in order of perceived importance, and following the course they indicated how effectively each component was delivered. Importance and performance ratings were plotted on a matrix divided into four quadrants: (1) highest importance and highest performance; (2) lower importance and high performance; (3) lower importance and low performance; and (4) high importance and low performance. Results indicated the VOBS successfully met the expectations of students in the areas of overall course rating, expedition/wilderness travel, solo, skills training, first aid/emergency care training, and rock climbing. Components rated very important but judged low in performance were whitewater activities, food quality, basecamp activities, group dynamics, ropes course, and transportation arrangements. These items should receive priority attention in program improvement efforts while items rated low in importance and performance warrant less attention, and items rated low in importance and high in performance can be left alone. The importance-performance matrix can help managers evaluate programs and compete more successfully in the outdoor/experiential education market. (JHZ)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A