ERIC Number: ED264006
Record Type: Non-Journal
Publication Date: 1985-Sep-30
Reference Count: N/A
Automated Performance Tracking and Productivity Improvement Project. Annual Report: Innovations in Protective Services.
Findings are reported of a process evaluation of the Automated Performance Tracking and Productivity Improvement Project, a project developed to enhance the productivity and efficiency of child protective services (CPS) staff and to enable Region 10 of the Texas Department of Human Services to better meet federal and state performance guidelines. Described are the methods used to establish the automated system for measuring productivity and the techniques used to train managerial staff in solving problems that might be identified when the system is fully operational. Once developed, the system will serve as a mechanism to track individual and regional achievement of statewide performance standards and work load measures and to assist in identifying areas where corrective action is needed. Appendices contain: the newly developed set of uniform personnel tasks and standards; the case reading guides used to judge case compliance with federal regulations; a flowchart of the automated tracking system; and samples of the system's computer-generated reports. (RH)
Publication Type: Reports - Evaluative
Education Level: N/A
Sponsor: Office of Human Development Services (DHHS), Washington, DC.
Authoring Institution: Texas State Dept. of Human Resources, Austin.
Identifiers - Location: Texas