ERIC Number: ED263645
Record Type: RIE
Publication Date: 1985-Nov
Reference Count: 0
Emerging Organizational Electronic Communication Technologies: A Selected Review of the Literature.
Hellweg, Susan A.; And Others
A selective review of research dealing with emerging organizational electronic communication technologies from the communication, management, and organizational psychology literature was divided into four categories: word processing, electronic mail, computer conferencing, and teleconferencing (audio/video). The analysis was directed specifically at the communicative implications of these technologies. It was found that research on word processing focused not only on the communicative strategies, but also on the political implications of word processing implementation and usage. It was also found that the most common use of electronic mail was as a substitute for the telephone. Research on computer conferencing revealed that an emotional dimension was possible through this form of communication and that it widened the range of communication options. The studies on teleconferencing examined its strengths and weaknesses and reported various experiences with its use. From this analysis it is concluded that future research should examine (1) the specific contingency utilization framework of each electronic technology based on its limitations and communicative outcomes, (2) the integration of white-collar workers into communicative processes formerly associated with blue-collar workers, (3) the redefinition of communicative roles within the organization, and (4) the decision making processes and influence processes as functions of these technologies . Twelve pages of references are appended. (HOD)
Publication Type: Information Analyses; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Speech Communication Association (71st, Denver, CO, November 7-10, 1985).