ERIC Number: ED262442
Record Type: Non-Journal
Publication Date: 1980-Oct
Reference Count: N/A
Communication Skills Workshop for Tutors: The Manual. REDEAL Technical Report #7. Research Report Series.
Adults learning at a distance at Athabasca University (Alberta, Canada) make use of telephone tutors. Concerned over the lack of time and/or effort spent in training tutors, and recognizing that tutors had emerged as an important component of distance delivery at the university, a joint effort went into the development of a training manual that would provide tutors with all the possible tools they would require to do an effective job. The manual provides the trainee with (1) an introduction that explains the interpersonal communication skills learning/problem-solving model, (2) an outline of an overview of the workshop for the trainees, (3) a trainer's guide for the actual running of the workshop, (5) handouts for the trainees, and (6) pre- and postevaluation instruments. The workshop develops as a series of skills in a spiral direction. As each skill is learned, it is practiced in isolation, then in combination with other skills, and, finally, applied to an actual situation. The seven tutoring skills taught involve two domains of skills: communicating an understanding of the student's perspective and communicating the tutor's perspective. Each skill is presented with a statement of the goal for using it, a definition of it, examples, and a statement of its context in the problem-solving model. (HOD)
Publication Type: Reports - Descriptive; Guides - Non-Classroom
Education Level: N/A
Sponsor: Alberta Advanced Education and Manpower, Edmonton.
Authoring Institution: Athabasca Univ., Edmonton (Alberta).