ERIC Number: ED261427
Record Type: RIE
Publication Date: 1985-May
Reference Count: 0
Acceptance, Openness and Empathy as Universal Organizational Communication Skills: A Quasi-Experimental Field Study.
Stull, James B.; Baird, John W.
A study was conducted to investigate acceptance and openness as possible universal, consequent interpersonal rewards among foreign-born employees who work in United States companies. In this replication of an earlier study using United States-born employees, 42 United States-born and 52 foreign-born employees completed a booklet containing 20 dialogues created by the researcher. Variables were United States-born versus foreign-born employees, task-relevant versus nontask-relevant subordinate messages, and accepting versus reciprocally open versus neutral-negative supervisor responses. Data were analyzed with an analysis of variance and a post-hoc Scheffe test. Hypotheses being tested included the expectations that foreign-born employees would perceive managerial/supervisory"acceptance" of their own communication openness as a consequent interpersonal reward for both nontask-relevant and task-relevant messages, and that foreign-born employees would perceive managerial/supervisory "reciprocal openness" as a consequent interpersonal reward for their own communication openness in nontask-relevant and task-relevant messages. Results support all four hypotheses at the .05 level of statistical significance. A need exists to study empathy more from an academic and training perspective to find which types of responses appear sincerely more empathetic to the receiver. (DF)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the International Communication Association (35th, Honolulu, HI, May 23-27, 1985).