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ERIC Number: ED259363
Record Type: Non-Journal
Publication Date: 1984-Apr
Pages: 9
Abstractor: N/A
Reference Count: N/A
Differences between American and Finnish Written Business Communication.
Mattinen, Eija
Some differences exist between American and Finnish written business communication practices. The main difference is in the format: the layout of the documents in Finland is standardized. For example, whereas the American secretarial handbooks give at least seven or eight possibilities for letter arrangement, in Finland there is only one. In 1970 a decision of the Finnish Cabinet directed that the Finnish standard system must be applied in all documents written in governmental administration. The goals of the standardization of office technique are the same in Finnish industry as in government: to set uniform procedures, to minimize the number of alternatives, and to make work accurate. As in the United States, there are also standard sizes of paper. The standard size permits the documents to be horizontally divided into four fields: identification field (name of the company), address field, message field, and communication field. Among other things, this results in a happy typist, who does not have to worry too much about a letter's appearance, since the placement is the same in every document. (HOD)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Finland; United States