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ERIC Number: ED259350
Record Type: RIE
Publication Date: 1984-Apr
The Importance of Oral Communication to the Managerial Function: The Measure of Communication Apprehension and Rater Perceptions in Assessment Centers.
Kandelman, Harriet A.
A study was conducted to examine communication apprehension of job candidates evaluated in company assessment centers. It was hypothesized that (1) candidates' scores on interactive or oral communication activities would be more predictive of job success than would noninteractive activity scores, (2) there would be a negative correlation between interactive scores and communication apprehension scores, (3) communication apprehension scores would be a negative predictor of candidate qualification, and (4) raters would consider interactive exercises as more important in the hire/qualify decision. The sample consisted of 187 managerial-level personnel and law enforcement officials, whose communication requirements are similar to those of white collar workers and executives. Six organizations conducted the assessments independently and provided the researchers with the scores. Candidates also completed a communication apprehension measure. The results indicated that interactive scores were not significantly predictive of the hire/qualify decision, and that communication apprehension was not a negative predictor of this decision. As hypothesized, communication apprehension scores were inversely correlated with interactive scores, and such exercises were ranked as more important than noninteractive exercises in the hire/qualify decision. The results indicate the importance of communication apprehension as a potential measure in job assessment centers. (HTH)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: In: Ramsey, Richard Davis, Ed. Professional Communication in the Modern World: Proceedings of the American Business Communication Association Southeast Convention (31st, Hammond, LA, April 5-7, 1984). p201-208.